Frequently Asked Questions
Below is a list of our most frequently asked questions. If you do not find your question here, please send us an email or give us a call on +27 (00) 000 000
What is a LMS?
A Learning Management System (LMS) is a software application for the
management, documentation, tracking, reporting and delivery of
e-learning education courses or training programs.
Is it just text-based?
No, this LMS solution supports all media including images; audio; videos; Articulate & Adobe Captivate files; Google Docs and more.
Which Internet Browser(s) can I use?
The Learning Management System (LMS) is compatible with a range of browsers on a Microsoft Windows PC and Mac. We commit to keeping our products compatible with all modern web browsers including (but not limited to) Firefox, Safari, Chrome (all on PC & Mac) & Internet Explorer.
Below are the supported browsers for the most common PC and Mac operating Systems. Please update your browser if it is not on the list of supported browsers:
We strongly recommend that you install two browsers on your computer. Having two browsers on your computer allows you alternatives when troubleshooting.
General Tips on using the LMS
- Log out and close the browser window once you have finished using the LMS especially on a public or shared computer. Close the browser windows before leaving
- Never save your password on a shared computer or in your browser.
Having trouble logging in?
When you use the LMS, it stores a ‘session cookie’ in your browser. If you do not logout when you have finished your session, it may lock you out of the LMS. If you are having trouble logging into the LMS, we suggest you clear your browser cache and cookies. Logging out of the LMS at the end of each session protects both your privacy and clears the ‘session cookie’ making it easier to re-login.
To clear your cache/temporary internet files and cookies, select your browser from the list below and follow the instructions.
PC browser settings
Internet Explorer 11
Open Internet Explorer 11, click the ‘gear’ settings button then select ‘Internet options’ from the drop-down menu.
In the Internet Options window, under Browsing History, click the ‘Delete’ button.
In the Delete Browsing History window, select ‘Temporary Internet Files and website files’ and ‘Cookies and website data’. Click the ‘Delete’ button.
Back at the Internet Options window, click the ‘OK’ button.
Exit and relaunch Internet Explorer 11.