Lesson 13: Oral Communication

Oral Communication

Whenever you talk to people – on the shop floor, in the board room, over a public address system or over the telephone – non-verbal communication accounts for more than 50% of the impact you make. Appearance, personal grooming, facial expressions, gestures and ability to control your voice are all important factors. Voice experts maintain that what you say accounts for 7 percent of your impact; how you say it accounts for the rest.