Lesson 3: Organisational Communication

Organisational Communication

These Notes describes and explains what organisational communication is. Organisational communication is used by management and employees in a business to achieve organisational goals.

In business people use different media and communication systems (also called channels or routes) to exchange information across the organisation from one department to another and from the shop floor to management. For example: management may use the intercom to make a general announcement which is applicable to all employees and send a memo to all administrative staff to inform them of the change in the company’s address. The workers may call for a general meeting with supervisors to solve staff-related problems.