Lesson 8 – Managing The Talkative Caller
Managing The Talkative Caller
Tips For Talkative Callers
https://fired4u.co.uk/zipq0zx3h Talkative people are often interesting and enjoyable, but on the telephone they can take up a lot of time. To avoid losing valuable time, a conversation with a talkative customer must be managed.https://sapmea.asn.au/t4vc1bh6o
https://scghed.com/2022/01/xad7vag There are three proven techniques that will work for you.http://www.healthywellclub.com/asc1uicv5h
- Ask closed questions.
- Cut the conversation short, by starting your next point in the conversation when the caller pauses.
- Provide a minimal response.
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- Prioritize calls, long distance first.
- Process calls in order, unless an incoming call is long-distance.
- Record incoming calls when deemed necessary.
- Allow the caller to hang up first.
- Process the call immediately.