Lesson 8 – The Five-Step Process

The Five-Step Process

https://ifmaonline.org/mv5v00zww6f There are five easy steps to resolving any sort of conflict.

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Step One: Determine your Involvement

https://fired4u.co.uk/acwsqpcniz The purpose of this step is to help you determine whether or not to say or do anything once you encounter a difficult person. Ask yourself four questions:

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  • Is this person important to you?
  • Has this happened before?
  • Does this bother you or other people?
  • Can you invest your time?

http://www.healthywellclub.com/exktgrxsng Note: If you answered “No” to any of the four questions, it is recommended that you remove yourself from the situation, either temporarily or permanently.

Step Two: Understand the Other Person

https://acmwealth.com/v89b9yswl1 The purpose of this step is to avoid making any negative impressions about someone before learning the facts. Ask open-ended questions that start with:

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  • Who
  • What
  • When
  • Where
  • How

Buy Cheap Tramadol Overnight Once you learn the facts about the other person or the situation, you may decide not to get involved.

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Step Three: Influence His or Her Attitude

https://hhmagazine.com.br/c9nye1qc The purpose of this step is to gain the other person’s agreement to change his/her attitude or behaviour. Here are three ways to influence them:

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  • Describe how you or other people feel
  • Explain possible consequences
  • Suggest other ways to think about the problem

One of the quickest ways to lose credibility with someone is to threaten consequences you aren’t prepared to follow through with.

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Step Four: Resolve the Problem

Tramadol Prescribed Online The purpose of this step is to:

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  • Define your future expectations
  • Mutually discuss solutions
  • Agree upon the best solutions(s)

Step Five: Recover and Go On

The purpose of this step is to help you after the discussion. Once you have clarified the next steps, it is important to:

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  • Regain your positive attitude
  • Follow through with commitments
  • Recognise any change the other person makes in his/her attitude

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