Conflict Resolution – Quiz Final

Question 1 of 10

1. Question

Why might people resist change?

They feel the change will do more harm than good
The change was presented to them in an objectionable way
The change came across as a criticism of the way they are doing things now
Any of these reasons

Question 2 of 10

2. Question

What is the first step to resolving a conflict?

Determine your involvement
Understand the other person
Influence his or her attitude
Resolve the problem

Question 3 of 10

3. Question

If it is to be, it’s up to…

Both of us
Me
You

Question 4 of 10

4. Question

True or False: The easiest way to deal with difficult people is to stay as far away from them as you can.

True
False

Question 5 of 10

5. Question

True or False: When dealing with a problem, you should always be very forceful.

True
False

Question 6 of 10

6. Question

Instead of saying, “You make me feel angry,” what could you say instead?

Start your sentence with, “I get angry when you…”
Use a swear word for maximum impact
It’s best not to say anything if you’re angry

Question 7 of 10

7. Question

Music has the power to…

Soothe us
Energize us
Both of these things

Question 8 of 10

8. Question

What is the agreement frame?

The only way to bring someone to your side
A communication tool that helps you communicate exactly how you feel about an issue
A box that you can put someone in when you feel angry at them

Question 9 of 10

9. Question

Yes or No: Can you change other people?

Yes
No

Question 10 of 10

10. Question

Yes or No: Can you change your reaction to them?

Yes
No

Conflict Resolution - Quiz Final